Position Description:

The Account Executive's ("AE") role is to identify prospects, develop business relationships based on the JMARK core values with those prospects, determine and develop technology or business solutions and acquire new JMARK clients. This includes the responsibility of communication with the prospects and with internal JMARK resources to develop solutions, as well as preparing and presenting formal proposals.

The AE is responsible for sourcing his/her own prospect lists, responding to opportunities from other sources (such as marketing), and facilitating the design of solutions to meet the technology and business requirements of the prospects. The AE will follow and assist in the development of policies and procedures for proposal management, project management, client on-boarding, and other items to support the technology and business requirements of the prospects.

The AE is also responsible for setting clear expectations related to the performance of JMARK and the products or services that JMARK sells, implements, recommends, or supports. This is done through meetings and email correspondence; as well as phone calls with prospects, Service Directors, Project Management Team, and the Engineering Team. The AE will also be participating in necessary Service meetings, and taking the necessary steps to maintain and build relationships with prospective clients.

Job Duties:

• Business
  • Provide an additional point of contact for escalated customer issues.
  • Provide technology and business advice to the prospects. This process includes strategies and guidance, but may not require direct hands on support with customers or end users.
  • Use your knowledge and experience to prioritize work for prospects and clients that provide the best long-term outcome for JMARK and its prospects/clients.
• General
  • Develop and maintain relationships with prospects that further enhance JMARK's positive reputation through exceptional customer service and business solutions.
  • Maintain all opportunities in the JMARK CRM system with up to date and accurate information in order for the pipeline to be accurate. Accurate pipeline management facilitates proper planning, resource allocation and client commitments.
  • Work with the JMARK Team to facilitate the development and management of the JMARK client relationship.
• Professional Development
  • Participate in ongoing training.
  • Keep current on industry trends and report findings to team members that directly affect the quality and profitability of JMARK.
  • Continually develop business, management, and teamwork skills in order to facilitate the trusted technology and business relationships, which lead to greater success and efficiency.
  • Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.
  • Maintain a professional and clean appearance.
• Sales
  • Be responsible for new sales quota including gross profit on hardware/software and bid labor projects.
  • Provide leadership to drive sales, and assist the CRM Teams increase in MRR on a quarterly basis.

Skills And Qualifications:

• 5-10 years of best practices experience with client relationships and sales process
• Ability to propose technology and business solutions that meet or exceed the needs of the prospects or clients.
• Ability to prepare and deliver formal presentations and proposals for prospects and/or clients.
• Ability to communicate with prospects, clients and JMARK teammates to ensure expectations are clear, reasonable and attainable.
• Ability to collaborate with other departments to help identify and determine the best solutions for JMARK, prospects and clients.
• Ability to conduct research on emerging solutions, services, protocols, and standards related to the provision of services and business development efforts.
• Familiarity with best practices with sourcing, business development, client relationships and sales process management.
• Proven record of accomplishment of developing and maintaining client relationships.
• Demonstrated experience in setting and meeting individual and team goals
• Solid relationship management and performance management skills.
• Strong business skills and experience in dealing with business leaders.
• Strong customer service orientation.
• Proven ability to deal with adversity and maintain a calm composure.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on listening and questioning.
• Ability to research issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.